Refund policy

Return and refund policy

Nothing in this policy limits your rights under the Australian Consumer Law.

Change-of-mind returns

Unopened products may be returned within 30 days of purchase after contacting Customer Service for return authorisation. Customers are responsible for return shipping. A 25% restocking fee may apply to approved change-of-mind returns.

Because this is a final-stock clearance, sale items cannot be returned for change of mind. This does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not meet the consumer guarantees under Australian Consumer Law.

Faulty, damaged or incorrect items

Contact us within 48 hours of delivery where practical, with your order number and photos of the issue. We will assess the claim and provide the remedy required under Australian Consumer Law, which may include repair, replacement or refund.

Refunds

Approved refunds are issued to the original payment method. Bank processing times may vary.